Stranded by Fox Car Rental at the Seattle Washington Airport
As a professional travel writer, I travel all the time, and it is rare that I encounter problems. When I do encounter problems, they are normally easy to accomodate. However, most travel service providers are professionals and are happy to take care of problems that they create in order to take care of customers like myself.
Unfortunately, that was not the experience I faced on Monday June 1st when I was stranded in Seattle by the Fox Car Rental company near the Seattle Washington Airport.
When you face a problem, it is best to politely and calmly explain what you can and can not do, and most travel service providers will do everything that they can to find a way to accomodate the problem and get you taken care of. So the best solution is to openly and honestly explain the situation and work with the offending travel service provider for the best solution.
I arrived at the Seattle Washington Airport after a delightful flight on Alaska Air, caught the shuttle bus to the Fox Car Rental location (aka Fox Rent A Car). I've travelled here often enough that the Fox shuttle driver was sure he recognized me and even knew a little bit about my travel frequency - off to an EXCELLENT start!! It is nice when employees remember you; but of course, I always tip very well!!!!
At the Fox Car Rental counter, the experience was quite the opposite.
Traveling on business, our travel writers travel on corporate debit cards that are prefunded with the amount of employees car rentals, hotel costs, a daily per diem, and a 20% emergency premium. The Fox Car Rental amount was pre-reserved with a total price of approximately $97 (inclusive of taxes and fees) for a two day rental. In my case, meals and hotel rooms were provided complimentary by local tourism and educational organizations so there were no anticipated expenses for this trip other than car rental fees and gas costs.
However, the Fox Car Rental counter wanted to tack on an additional $250 charge on top of the $97 rental for the privillege of using a "debit card".
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